Information We Collect

Depending on your interaction with our store, we may process contact details (name, email, phone and addresses), purchase and payment-related records, order numbers, products viewed or purchased, fulfillment and return information, messages to support, account details, IP address, browser and device information, cookie identifiers, and website or advertising interaction events.

Payment providers handle the sensitive card details needed to authorize purchases; Neravz™ does not store complete card numbers on its own website servers.

Sources of Information

Information may come directly from you; automatically from your browser or device; from Shopify and payment processors; from our delivery, fulfillment and customer-support partners; or from analytics, advertising, attribution, measurement and fraud-prevention partners where these services are enabled.

Purposes of Processing

We use information as needed to process and deliver purchases; send order and tracking updates; handle customer service, cancellation, returns and refunds; verify transactions and prevent abuse; maintain, secure and improve our website; analyze customer journeys and advertising effectiveness; provide permitted marketing; satisfy tax and accounting duties; and address legal claims.

Cookies, Pixels & Similar Tools

Our site and authorized providers may use cookies, tracking pixels, browser storage, server logs, scripts and APIs for cart operation, checkout, security, preferences, analytics, marketing, advertising, attribution and measurement. Some technologies are necessary; others are non-essential and are subject to applicable notice, consent or opt-out requirements.

If we enable AppLovin pixels, cookies, scripts or other website integrations, we will use a cookie banner or comparable consent mechanism where required by applicable law. That mechanism will identify AppLovin and the relevant technologies used on neravz.com, provide required notice, collect and respect applicable consent choices, and support legally required opt-out choices.

You may also manage certain browser or device settings and any website privacy controls made available for your location. Where applicable, we respect legally recognized privacy signals and changes to prior consent to the extent required by law and technically supported.

Advertising & Measurement Partners

We may work with advertising, attribution and measurement providers such as Meta, Google and AppLovin where these services are configured for Neravz™. Depending on the service enabled, these providers may collect or receive advertising identifiers, IP address, browser and device information, cookie or similar identifiers, referring pages, website interactions, product views, searches, add-to-cart activity, checkout activity, purchase or transaction events, and related advertising or measurement information.

We use these services to measure campaign performance, attribute conversions, prevent or detect fraud, analyze website and advertising effectiveness, optimize campaigns, and support relevant advertising where permitted by applicable law and your privacy choices.

AppLovin Advertising Services

AppLovin is a third-party advertising and measurement provider that may collect or receive information when its services or integrations are enabled on neravz.com. Depending on the configuration, AppLovin may process information through pixels, cookies, scripts, APIs, server-to-server integrations or related technologies for advertising, attribution, measurement, analytics, fraud prevention, service improvement and related purposes, subject to applicable law and user privacy choices.

We do not intentionally provide AppLovin with sensitive personal data, protected health information, precise geolocation information, government-issued identifiers, financial account information, account login credentials, the contents of private communications, or personal information from children, and we do not use AppLovin services in connection with users known to qualify as children under applicable law.

Sale, Sharing & Targeted Advertising

We do not rent personal information to unrelated third parties for their independent purposes. Depending on the technologies enabled on neravz.com and the law that applies to you, disclosures involving advertising, analytics, attribution, measurement, cookies, pixels or similar technologies may be treated as a “sale,” “sharing,” cross-context behavioral advertising or targeted advertising even when no money is exchanged.

Where applicable, eligible customers may opt out of certain sale, sharing or targeted-advertising activities through available website privacy controls or by contacting service@neravz.com . We also honor legally applicable browser- or device-based privacy choices and opt-out signals, including signals concerning sale, sharing or interest-based advertising, to the extent required by law and technically supported.

Shopify & Service Providers

Shopify provides our commerce infrastructure. We also work with payment processors, hosting and technology services, shipping and fulfillment companies, customer-support vendors, security providers and professional advisers when needed to run the store. Each receives information relevant to authorized services under applicable contractual and legal requirements.

Legal Bases for Processing

Where applicable privacy law requires a legal basis, we rely on performance of a contract, compliance with legal obligations, legitimate business interests that are not overridden by individual rights, or consent for activities requiring consent. Consent may be withdrawn where the law allows without affecting processing that was lawful before withdrawal.

Information Retention

We retain information for periods reasonably needed for purchases, refunds, customer service, fraud prevention, tax and accounting compliance, legal obligations and claims. Retention periods vary by category, jurisdiction and provider. Data that is no longer required is deleted, anonymized or retained only to the extent permitted by applicable law.

Privacy Rights

Depending on where you live, you may request access, correction, deletion, portability, information about disclosures, withdrawal of consent, or to opt out of certain advertising-related processing. You may also have rights to appeal certain decisions and to exercise those rights without unlawful discrimination. Applicable exceptions and verification requirements may apply.

Submitting a Request

Email service@neravz.com with the subject “Privacy Request,” and describe the right you wish to exercise. We may request limited information reasonably necessary to verify identity, locate a transaction and protect against unauthorized disclosure. Authorized agents may act on behalf of eligible customers as permitted by law.

Do not send passwords, full card numbers, card security codes or unrelated identity documents by ordinary email.

Marketing Communications

Where you have chosen to receive marketing communications, you can unsubscribe through the mechanism in those messages or email us for assistance. Necessary service messages about orders, delivery, account security, refunds and legal requests may still be sent.

Data Protection & Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No networked service can guarantee absolute security. Access is limited to those who need the information to provide authorized services.

Children’s Information

Our online store is intended for adults making lawful purchases and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law, provide children’s personal information to AppLovin, initialize or use AppLovin technologies in connection with a user known to qualify as a child under applicable law, or use AppLovin services for advertising exclusively directed to children. If you believe a child’s information has been supplied improperly, contact us so it can be reviewed and addressed under applicable law.

International Processing

Our company operates from China, while Shopify and other authorized providers may process or store personal information in multiple countries. International transfers are made in accordance with applicable legal requirements and safeguards where required.

Third-Party Sites & Services

Our website may link to independent payment, shipping, advertising, social-media or other online services. Their handling of information is governed by their own policies when they collect data directly. Please review those policies when using third-party services.

Updates to This Policy

We may revise this policy to reflect changes in business operations, providers, technologies or legal obligations. The current version and its revision date will appear on this page. Additional notice will be provided where required by law.